Video Calls

Hosting a video call

To host your video calls, make your way to the appointment (found in the “Schedule” tab, the client’s profile, or from the upcoming appointment widget in your Dashboard.) Simply tap “host appointment” and the video call will open in your browser.

Before your first video call, enter your name and allow access to your microphone and camera.

Your client will request to join your call, and when you’re ready, you can allow them into the call.

At the end of your appointment, simply tap “leave” in the top right corner.

Set up your space for video calls

Setting up your space for video calls is an important consideration when building your digital practice. Aim to limit bright light, windows, or distractions in your background so your clients can solely focus on you. Be sure you’re in a private and quiet space as well, just as you would for an in-person appointment. A good set up for your calls will help things run smoothly, and ensure your clients are comfortable working with you.

Minimum internet connection

It is recommended that your internet connection has at least a 3 Mbps (megabits per second) downloading and uploading speed for a good quality video call. You can check your internet speed here.

Video Quality

The quality of a video call can depend on a number of factors, with issues mostly commonly being caused by bandwidth and network constraints.

Network issues may include:

  • Poor WiFi or cellular connections
  • Internet router constraints
  • Network congestion (such as other applications sending or receiving a lot of bandwidth at the same time as the video call)
  • VPNs (virtual private networks) and corporate firewalls

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